This info would be good to have in the onboardng email. Thanks!

The net boxes believe it or not are sometimes vandalized or the key taken. Not all of our members play at the shared use courts and utilize the net boxes so it is not something we share with the new member information. We like to share the codes with only those members who need it. Thank you.

That's unfortunate and definitely understandable. The issue I would posit is that the welcome email specifically links to the PLI scheduling information page with the verbiage "information about satellite courts and lockbox access" but the page in question does not mention lockbox access in any way- not even to prompt people interested in borrowing nets to email as you mention above.

This led to my group standing around for fifteen minutes trying to find this info on the site, our coordinated game night only saved by a stranger arriving with the lockbox code for us. It was frustrating and baffling to not have this information after paying towards the organization.